Help Centre
How can we help?
We're here to answer questions about the app, your subscription, and anything in between. Reach out and we'll get back to you as soon as possible.
Email support
For general questions, feedback, or issues, send us an email and we will respond as soon as we can.
hello@trvllab.app
Response times
We aim to reply to all support requests within 2 business days. During busy launch periods it may take a little longer.
Frequently asked questions
Quick answers to common questions.
Where can I download TRVL LAB?
TRVL LAB is live on the App Store today. Search for TRVL LAB on your iPhone, or use the download button on trvllab.app.
Do I need a gym membership?
No. TRVL LAB is designed for hotel gyms and travel workouts. The AI builds workouts based on the equipment actually available in the photo you upload.
Is my workout data private?
Yes. We only use the photos and information you provide to generate your workout. See our Privacy Policy for full details.
How do I unsubscribe from TRVL LAB emails?
Every TRVL LAB email includes an unsubscribe link at the bottom. Click it and you will be removed from future updates.
Can I use TRVL LAB on Android and iOS?
TRVL LAB is live on iPhone today via the App Store. An Android version is planned, and you can join the update list on our site to hear when it lands.
Will there be a free version?
No. TRVL LAB is a paid subscription app with no free version. However, every new user gets the first 14 days free. After that, the monthly subscription begins automatically unless you cancel at least 24 hours before the trial ends.
How much does TRVL LAB cost?
The price is shown clearly in the app before you subscribe. TRVL LAB is a monthly subscription with no free version, and your first 14 days are free. You can cancel anytime before the trial ends to avoid being charged.
Still need help?
If you cannot find what you need, email us directly and we will get back to you.
Contact Support