Help Centre
How can we help?
We're here to answer questions about the waitlist, the app, and anything in between. Reach out and we'll get back to you as soon as possible.
Email support
For general questions, feedback, or issues, send us an email and we will respond as soon as we can.
hello@trvllab.app
Response times
We aim to reply to all support requests within 2 business days. During busy launch periods it may take a little longer.
Frequently asked questions
Quick answers to common questions.
When will TRVL LAB launch?
We are currently in the waitlist phase. Joining the waitlist gives you priority access and launch updates as soon as we are ready.
Do I need a gym membership?
No. TRVL LAB is designed for hotel gyms and travel workouts. The AI builds workouts based on the equipment actually available in the photo you upload.
Is my workout data private?
Yes. We only use the photos and information you provide to generate your workout. See our Privacy Policy for full details.
How do I unsubscribe from waitlist emails?
Every waitlist email includes an unsubscribe link at the bottom. Click it and you will be removed from future updates.
Can I use TRVL LAB on Android and iOS?
TRVL LAB is being built for both iOS and Android. Waitlist members will be the first to know when each platform is available.
Will there be a free version?
No. TRVL LAB is a paid subscription app with no free version. However, every new user gets the first 14 days free. After that, the monthly subscription begins automatically unless you cancel at least 24 hours before the trial ends.
How much will TRVL LAB cost?
Pricing will be confirmed at launch. The app is a monthly subscription, and the exact price will be shown clearly at the point of purchase. Your first 14 days are free, and you can cancel anytime before the trial ends to avoid being charged.
Still need help?
If you cannot find what you need, email us directly and we will get back to you.
Contact Support